❓ Help Center
ze99 Frequently Asked Questions
Whatever questions you have about bonuses, deposits, withdrawals, and account verification — you will find all the answers right here. Browse the topics below for a quick solution.
If you run into a problem while using ze99 or find something hard to understand, this page is your first stop. We have answered all common questions in plain language covering four key topics: bonus terms, the withdrawal process, deposit methods, and identity verification. Every answer is written in line with ze99's actual policies. If you still can't find the answer to your question, contact our support team — we are always ready.
Detailed FAQ
Bonus Terms
Learn everything from the welcome bonus to wagering requirements
When you open a new account at ze99 and make your first deposit, a 120% welcome bonus is added automatically — up to ৳5,000. For example, if you deposit ৳1,000 you will receive a ৳1,200 bonus and your total balance will be ৳2,200. No separate steps are needed to claim the bonus — it is credited to your account along with your first deposit.
The wagering requirement for ze99's welcome bonus is 15x, and it applies only to the bonus amount. Say you deposited ৳1,000 and received a ৳1,200 bonus — you would need to wager a total of ৳18,000 (1,200 × 15) before you can withdraw your bonus winnings. There is no wagering requirement on the deposit amount.
No. The ze99 welcome bonus applies only once per account — on the first deposit only. If the same person opens multiple accounts to claim the bonus repeatedly, those accounts may be closed in accordance with ze99's rules.
Yes, you can cancel a bonus if you wish. However, cancelling the bonus will also forfeit any winnings earned from it, and only the original deposit amount will remain. To cancel a bonus, contact ze99's live chat support — they will help you complete the process.
Yes, ze99 bonuses have an expiry period. If the wagering requirement is not met within the specified time, the bonus and any winnings earned from it may be forfeited. You can find the specific expiry details in the bonus section of your account, or you can ask via live chat.
Withdrawal Questions
Details on withdrawal rules, processing times, and conditions
The minimum withdrawal amount at ze99 is ৳500. Withdrawal requests below this amount cannot be submitted. This limit applies equally to all methods — bKash, Nagad, Rocket, and bank transfer.
ze99 typically processes withdrawal requests within 1 hour. In most cases it may take even less time. If your verification is complete and your account is active, the process is faster. For any unusual delays, contact live chat.
To withdraw bonus winnings, the wagering requirement must be met first. For ze99's welcome bonus, bonus winnings can only be withdrawn after wagering 15x the bonus amount. Attempting to withdraw before meeting the requirement will result in the bonus being cancelled.
No. Under ze99's rules, withdrawals can only be made to the bKash, Nagad, Rocket, or bank account whose registered name exactly matches the name on your ze99 account. Requests to send money to another person's account are not processed. This is an important security requirement.
Processing normally takes within 1 hour. If it has taken longer than that, first check whether your account verification is complete and what the status of your request is. Then contact ze99 via live chat or at [email protected] with your transaction ID — the team will look into it promptly.
Deposit Questions
Learn about deposit methods, fees, and troubleshooting
ze99 itself does not charge any fee on deposits. However, your mobile banking provider (such as bKash or Nagad) or bank may deduct a small transaction charge according to their own policies. That charge is not related to ze99. Contact your respective provider for details.
ze99 currently supports four deposit methods: bKash, Nagad, Rocket and bank transfer (including major banks such as Dutch-Bangla Bank, BRAC Bank, and Islami Bank). The minimum deposit amount is ৳200 for all methods. Every method is fast and secure.
Most deposits are credited within a few minutes. If it has been more than 15–20 minutes, check whether the transaction has been confirmed in your mobile banking or bank app. If it has been confirmed, contact ze99's live chat with the transaction ID or a screenshot — you will usually get a resolution quickly.
After logging into your ze99 account, go to the deposit section and select Nagad. ze99's designated Nagad number and reference will be shown — send money from your Nagad to that number and make sure to include the reference. You can start from a minimum of ৳200.
Account Verification
Secure identity verification process and required documents
Identity verification (KYC) is primarily for the security of your account. It ensures that no one else can access your account and that your funds are sent to the right person. ze99 also follows this process to prevent money laundering and fraudulent activity.
Yes, this is very important. The name on your ze99 account must exactly match the name registered on your bKash, Nagad, Rocket, or bank account — they must match exactly. If the names do not match, your withdrawal request may be held up and additional verification may be required.
If verification is rejected, ze99 will generally let you know the reason. The most common reasons are — a blurry or cropped image, an expired document, or a name mismatch. Resubmit your documents with clear, complete images. If you have any trouble, get help via live chat — the team will guide you through it step by step.
For identity verification at ze99, a National ID card (NID), passport, or driving licence is generally accepted. A utility bill or bank statement may also be requested for address verification. All documents must be clear, complete, and not expired.
No. Account verification must be completed before you can make a withdrawal at ze99. This is not just a rule — it is also essential for the security of your account and funds. Completing verification as early as possible means there will be no delays when you want to withdraw later.
Still have questions?
If you haven't found the answer to your question on this page, ze99's support team is always ready. Support is available in both Bengali and English — seven days a week, twenty-four hours a day.