ze99's commitment to responsible gaming
Play for fun, stay within your limits. ze99 is always committed to giving you a safe and healthy gaming experience.
What is responsible gaming and why does it matter?
Online gaming is a form of entertainment — it's meant to be enjoyed and to help you unwind. But when gaming is no longer fun and starts to have a negative effect on daily life, family relationships, or financial stability, it becomes a cause for concern.
ze99 believes every player has the right to understand their own limits, and the platform has a responsibility to help set those limits. We want you to always play with a clear head and full awareness. Our core goal is to make sure entertainment never becomes a burden.
On this page you can learn how to keep yourself safe, what tools ze99 provides, and where to get help if something goes wrong.
Keep in mind
- Gaming is for entertainment, not a source of income
- Never bet beyond your budget
- Chasing losses by playing repeatedly is dangerous
- Taking breaks from gaming is completely normal
- Gaming is strictly prohibited for anyone under 21
ze99's safety tools and features
Deposit Limit
You can set how much money you deposit each day, each week, or each month. Once a limit is set it takes effect immediately. Increasing a limit requires a specific waiting period.
Time-Out Feature
Use the time-out option if you want to take a break for a few days. You can temporarily close your account from 24 hours up to several weeks. During this period no login or betting will be possible.
Self-Exclusion
If you feel gaming is getting out of control, you can close your account for the long term through self-exclusion. No promotional communications will be sent during the exclusion period and your account cannot be reopened.
Reality Check
ze99 reminds you at regular intervals how long you have been playing. These messages help you keep track of time and make informed decisions.
Minor Protection
ze99 strictly follows the 21+ age rule. Age is verified when an account is opened. Family members are advised to use filtering software to keep children and teenagers safe from online activity.
24/7 Support
If you have a problem at any time, contact ze99 via live chat. Our team is ready to help in both Bengali and English. Any request related to responsible gaming will be given priority.
Recognize the warning signs of a problem
If any of the following signs appear in your life, taking a break and seeking help is the wisest course of action.
- You keep spending more than your set budget
- You are placing bigger bets to try to recover lost money
- You are hiding your gaming habit from family or friends
- You are ignoring work, studies, or family responsibilities to play
- You feel restless, irritable, or anxious when not gaming
Ask yourself — these questions will help raise your awareness about your gaming habits.
If the answer to any of the above questions is "yes", please contact ze99 support.
How to set limits?
Daily / Weekly / Monthly Deposit Limit
After logging in to ze99, go to account settings and set a deposit limit for your preferred time period from the "Responsible Gaming" section. Please note that the minimum deposit at ze99 is ৳200.
Session Time Limit
Decide in advance how long you will play each session. Once the set time is up, ze99 will notify you. This is effective for keeping gaming within the bounds of entertainment.
Cooling-Off Period
Use the cooling-off feature for a short-term break. You can temporarily deactivate your account for anywhere from 24 hours to 30 days. All betting activity will be paused during this period.
Permanent Self-Exclusion
If you decide to stay away from gaming for an extended period, you can activate self-exclusion. After this request, ze99 will deactivate your account and will not send any promotional messages. Contact support: [email protected]
Minor Protection and Account Verification
ze99 follows a strict age verification process. Only those aged 21 or above can open an account. If you suspect an underage person has access, notify support immediately.
Get help now
If you have any concerns about gaming, ze99's support team is always here for you.
ze99's promise
ze99 is not just an entertainment platform — we are committed to the wellbeing of every one of our players. Our commitment is proven not just in words, but in action.
- No minor can open an account or play
- Your data is fully protected with SSL encryption
- Transparent game management to ensure fair play
- Self-exclusion requests are processed promptly
- Promotional communications are withdrawn from players experiencing problems
- Responsible gaming information is always easily accessible
We believe that playing within the right limits makes the gaming experience more enjoyable. Talk to your family, and take a break when you need one.
Important: Is gaming causing problems for you or someone you know? ze99's support team speaks Bengali and will help guide you in the right direction. Contact us via live chat or email — we are always here.
For ages 21 and above only. Play responsibly. Gaming addiction is a health issue — seek help without shame.
Need help? We are here for you
Use ze99's responsible gaming tools or contact support directly. Your wellbeing is our priority.