ze99's Complete Terms and Conditions

Last Updated: 2026

1 General Provisions and Applicability

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ze99 is an online entertainment platform that provides safe and reliable services for players in Bangladesh. These terms and conditions ("Terms") apply between ze99 and its users. By accessing or using the platform, you become legally bound by these Terms.

ze99 reserves the right to change, amend, or update these Terms at any time. Users will be given appropriate notice of significant changes. Continued use of the platform after any changes will be considered acceptance of the revised Terms.

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2 Eligibility and Account Registration

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2.1 Age Requirement

You must be 21 years of age or older to open an account at ze99. Registration by minors is strictly prohibited. Providing false age information will result in immediate account closure, and any deposited funds or winnings may be forfeited.

2.2 Accuracy of Account Information

You must provide accurate, complete, and up-to-date information at the time of registration. Each individual may hold only one account. Creating multiple accounts will result in the closure of all accounts and all balances may be forfeited.

2.3 Account Security

It is entirely your responsibility to keep your account login credentials confidential. You are responsible for all activity that takes place on your account. Notify the ze99 support team immediately upon becoming aware of any unauthorized use of your account.

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3 Financial Transactions: Deposits and Withdrawals

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3.1 Deposit Methods and Limits

ze99 supports the following payment methods: bKash, Nagad, Rocket, and bank transfer. The minimum deposit amount is ৳200 for each method. Before making a deposit, please ensure you are sending the correct amount to the correct account number.

3.2 Withdrawal Conditions

The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within one hour. Withdrawals will only be sent via the same method you used to make your deposit. Your account must be verified before withdrawals can be processed.

3.3 Currency and Tax

All transactions on ze99 are conducted in Bangladeshi Taka (BDT / ৳). The responsibility for any applicable taxes on transactions rests entirely with the user. ze99 does not deduct any taxes and does not provide tax advice.

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4 Bonus and Promotion Terms

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4.1 Welcome Bonus

ze99 offers new members a 120% first-deposit bonus of up to ৳5,000. For example, depositing ৳1,000 earns a ৳1,200 bonus, giving a total balance of ৳2,200. Depositing ৳10,000 or more earns the maximum bonus of ৳5,000, giving a total balance of ৳15,000.

4.2 Wagering Requirement

To withdraw bonus funds, you must wager 15 times (15x) the bonus amount. This requirement applies only to the bonus amount — not the deposit amount. For example, receiving a ৳1,200 bonus means you must place a total of ৳18,000 in bets before withdrawing.

4.3 General Bonus Terms

• Each bonus offer may have its own expiry period and conditions.
• To receive a bonus, users must meet the conditions within the specified time frame.
• While one bonus is active, another bonus generally cannot be activated.
• Winnings earned from bets placed with bonus funds are subject to the wagering requirement before withdrawal.
• ze99 reserves the right to modify or cancel any bonus offer.
• If bonus abuse is suspected, ze99 may suspend the account.

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5 Fair Play and Prohibited Activities

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ze99 is committed to ensuring a fair and honest environment. The platform uses SSL encryption and advanced security technology. The following activities are strictly prohibited:

• Any form of fraud, deception, or system manipulation.
• Using another user's account or sharing accounts.
• Placing bets using automated bots or software.
• Creating multiple accounts for the purpose of abusing bonuses.
• Money laundering or transacting with funds from illegal sources.
• Exploiting technical errors or bugs in the platform to gain an unfair advantage.
• Threatening, harassing, or engaging in disrespectful behavior toward other users.

If any of the above activities are proven, the relevant account will be immediately closed and all balances may be forfeited.

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6 VIP Program and Rewards

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ze99's VIP program has five tiers, each offering weekly cashback benefits:

• Bronze: Up to 0.2% weekly cashback.
• Silver: Up to 0.5% weekly cashback.
• Gold: Up to 0.7% weekly cashback.
• Platinum: Up to 1.0% weekly cashback.
• Diamond: Up to 1.2% weekly cashback.

Users can advance to higher VIP tiers through regular active participation. To enjoy VIP program benefits, accounts must remain active and comply with ze99's rules. ze99 reserves the right to modify the VIP program terms at any time.

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7 Responsible Gaming Policy

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ze99 is firmly committed to responsible gaming. We believe entertainment should always stay within limits. For your protection:

• If you feel that gaming is affecting your daily life, please contact our support team.
• The option to temporarily or permanently close your account is available.
• Please only play with money that you can afford to lose without affecting your livelihood.
• If you notice signs of addiction, seek professional help.

For more information, visit our Responsible Gaming page.

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8 Privacy and Data Protection

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ze99 places the highest importance on protecting your personal information. We use SSL encryption and advanced security measures. Your information is not sold to any third party.

Information collected at the time of registration is used solely for account management, payment processing, and fulfilling legal obligations. To learn about our full privacy policy, visit the Privacy Policy page.

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9 Service Limitations and Disclaimer of Liability

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ze99 always strives to provide uninterrupted service. However, service may be temporarily disrupted in the following situations:

• Server maintenance or upgrades.
• Internet connection or network issues.
• Natural disasters or unforeseen circumstances.
• Issues with third-party payment gateways.

ze99 will not be held liable for any losses arising from such situations. ze99 bears no responsibility for financial losses or losses incurred through use of the platform — this is entirely the user's own decision.

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10 Account Suspension and Closure

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10.1 Closure by ze99

ze99 may suspend or permanently close an account without notice for any of the following reasons:

• Violation of any provision of these Terms.
• Suspicion of fraudulent or deceptive activity.
• Providing false identity or age information.
• Bonus abuse or holding multiple accounts.
• At the direction of a legal or regulatory authority.

10.2 Closure by the User

You may request closure of your account at any time through our support team. It is recommended that you withdraw any applicable balance before closing your account.

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11 Dispute Resolution

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For any dispute or complaint, please contact our 24/7 support team first. ze99's support team will make every effort to resolve your issue. Assistance is available in both Bengali and English via live chat or email ([email protected]).

ze99's decisions are considered final, but we always strive for a fair resolution. In the event of any dispute, ze99 retains all relevant logs, transaction records, and evidence, which will be used as the basis for resolution.

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12 Intellectual Property

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All content displayed on the ze99 platform — logos, designs, text, graphics, software, and other elements — is the property of ze99 or its licensors. No part of this content may be reproduced, distributed, or used without prior written permission.

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13 Changes to Terms and Notices

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ze99 reserves the right to modify these Terms at any time. Users will be notified of significant changes via email or through the platform. Continued use of the platform after any changes will be considered acceptance of the new Terms. The most current Terms will always be available on this page.