ze99's Privacy Policy
Protecting your personal information is our top priority. This document describes in detail how ze99 collects, uses, and keeps your data secure.
This Privacy Policy ("Policy") applies to the ze99 platform and all services associated with it. By using the ze99 website or opening an account, you agree to the terms of this Policy. We respect your privacy and are committed to handling your information responsibly.
1 Information Collection
ze99 collects certain types of personal information to operate its services properly. This information is collected only for necessary purposes and with the user's consent.
1.1 Information You Provide Directly
Information you provide when registering an account or using our services may include:
- Full name and date of birth
- Email address and mobile number
- Bangladeshi National ID (NID) or passport details (for identity verification)
- Financial transaction details such as bKash, Nagad, or Rocket mobile banking numbers or bank account information
- Other information you voluntarily provide based on your preferences
1.2 Automatically Collected Information
When you use the ze99 platform, the following information may be collected automatically:
- Device type, operating system, and browser information
- IP address and geographic location of the connection (at country level)
- Duration of service use and login/logout information
- Information collected through cookies and similar tracking technologies
- Transaction history related to gaming activity
2 Purpose of Data Use
ze99 uses the collected information for the following purposes:
- Account Management: To create, verify, and keep your account secure.
- Identity Verification: To confirm age (in compliance with the 21+ rule) and to prevent fraud.
- Financial Transactions: To process deposits and withdrawals via bKash, Nagad, Rocket, and bank transfers.
- Customer Support: To resolve your issues via live chat or email.
- Security & Compliance: To detect fraudulent activity and meet legal obligations.
- Platform Improvement: To analyze user experience and improve service quality.
- Communications: To send important updates, security alerts, and relevant notifications.
ze99 never sells your information to third parties or uses it for unnecessary commercial purposes.
3 Cookie Policy
The ze99 website uses cookies and similar technologies to improve platform functionality and personalize your experience.
3.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
- Performance Cookies: Collect information to measure service speed and performance.
- Preference Cookies: Remember your language and display preferences.
- Analytics Cookies: Analyze user behavior to improve the platform. These do not directly identify you.
3.2 Cookie Controls
You can disable non-essential cookies by changing your browser settings. Please note that disabling cookies may cause some ze99 features to not work properly.
4 Data Sharing & Third Parties
ze99 may share information with certain third parties in limited circumstances and subject to strict conditions. Information is shared only in the following cases:
- Payment Processors: The minimum necessary information is shared to complete financial transactions via bKash, Nagad, Rocket, or banking services.
- Technology Partners: Trusted service providers engaged to operate the platform, who are bound by strict confidentiality agreements.
- Legal Obligations: When disclosure of information is required as part of a court order, government directive, or legal process.
- Fraud Prevention: With security agencies to assist in investigating fraudulent or criminal activity.
Beyond the above, ze99 does not disclose or sell your personal information to third parties for any other purpose.
5 Data Security
ze99 uses industry-standard technology and practices to ensure the security of your information.
5.1 Technical Security
- SSL Encryption: All data transfers between your browser and our servers are encrypted using SSL (Secure Sockets Layer) technology.
- Database Encryption: Stored sensitive information is kept in encrypted form.
- Firewall & Access Controls: Strict security layers are maintained to prevent unauthorized access.
- Regular Security Audits: Regular security assessments are conducted to identify and address vulnerabilities.
5.2 Organizational Security
- Only authorized personnel have access to users' personal information.
- All staff have signed confidentiality agreements and are trained in data protection.
- Data access is logged and reviewed regularly.
Complete security of data transmission over the internet cannot be guaranteed, but ze99 is committed to providing the highest possible level of protection.
6 Data Retention Period
ze99 retains your personal information only for as long as necessary. The following factors are considered when determining the retention period:
- All information is retained while your account remains active.
- Even after an account is closed, certain information may be retained for a specified period to meet legal obligations.
- Financial transaction records are retained in accordance with applicable legal guidelines.
- Security logs and fraud prevention data are retained for as long as necessary.
- After the specified period, information is securely deleted or anonymized.
7 User Rights
Every user registered with ze99 has the following rights regarding their personal information:
7.1 Access & Correction
You may view the personal information in your account at any time and request correction of any inaccurate information. It is your responsibility to ensure that accurate information is provided.
7.2 Request for Data Deletion
You may request deletion of your account and associated personal information. However, certain information may be retained for a specified period due to legal obligations.
7.3 Objection to Processing
You may object to marketing communications or non-essential data processing. Such requests can be submitted by emailing [email protected].
7.4 Data Portability
You may request a copy of the information stored in your account, which will be provided in a standard, machine-readable format.
8 Protection of Minors
ze99 provides services only to those aged 21 and above. We do not knowingly collect information from minors.
- An age verification process is followed at the time of registration.
- If we become aware that a minor has opened an account, that account will be closed immediately.
- The associated personal information will be securely deleted.
- Parents or legal guardians may contact [email protected] regarding a possible account held by a minor.
9 International Data Transfers
To provide its services, ze99 may need to process or store your information on servers located outside Bangladesh. In such cases, the following are ensured:
- Data transfers are carried out only for necessary purposes.
- The receiving party maintains appropriate data protection measures.
- All international transfers are governed by the terms of this Privacy Policy.
By using ze99, you consent to the international transfer of your information under this Policy.
10 Policy Changes
ze99 reserves the right to update this Privacy Policy from time to time. Changes will be communicated in the following ways:
- The updated policy will be published on the website.
- For significant changes, a notification will be sent to the registered email address.
- The date of the policy change will be displayed at the top of the document.
Continued use of ze99 after the updated policy is published will be considered as your agreement to the new terms. It is therefore recommended that you visit this page regularly.
11 Contact & Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, please contact the ze99 support team. Our team provides assistance in both Bengali and English.
For privacy-related requests, including "Privacy Request" in the subject line of your email will help speed up processing. ze99 is always committed to protecting your privacy and maintaining your trust.